This page is for students and lists all available help resources for Canvas.

Are you a faculty or staff member? Visit the Canvas help page for faculty and staff →

How do I get help in Canvas?
Student Help Menu
Help in the Quinnipiac Canvas Course Template
How do I access training for Canvas?
Additional Student Resources

How do I get help in Canvas?

Students can connect with Canvas Support through chat or phone, 24/7/365, via the Help button on the Canvas global navigation bar.

Canvas global navigation bar, Help is the last item at the bottom

Student Help Menu

The Help menu has the options shown below, including the support phone number at the top and the “Chat with Canvas Support” link under “Other Resources.”

Help in the Quinnipiac Canvas Course Template

If your instructor uses the Quinnipiac Canvas Course Template, there is a Canvas Resources for Students page in the “Getting Started” module. If you don’t see the page, ask your instructor if they can provide it to you.

Canvas course module titled “Getting Started” displaying five linked items: “Welcome! Meet Your Instructor,” “Course Overview and Syllabus,” “Course Resources,” “QU Bookstore,” and “Canvas Student Resources,” with a purple arrow pointing to the last item.

Grid of labeled red buttons organized under two headings. Under “Getting Started,” buttons include: Canvas Overview, Calendar Overview, Dashboard Overview, Files Overview, Notifications Overview, User Settings Overview, Canvas Student App, and Canvas Parent Info. Under “Assignments, Discussions, Quizzes, and Grades,” buttons include: Assignments Overview, Discussions Overview, Quizzes Overview, and Grades Overview.

There are also callouts in assignments, discussions, and quizzes that have a link to find help.

Screenshot of a gray box titled “Technical Support” with text stating: “Need help using Canvas Assignments? If so, please review the following page: Canvas Resources for Students – Assignments.” The phrase “Canvas Resources for Students – Assignments” is a clickable hyperlink.

How do I access training for Canvas?

Check out the Student Getting Started Resources page on the Instructure Community site, to get started with Canvas! As we migrate to Canvas, QILT is encouraging all instructors to take a moment to review their course in Canvas with students, ensuring they know how to navigate the new environment, where to find key resources, and how to engage with course activities and assignments.

Student technical support issues should be resolved by QU IT, either through their expertise or by utilizing the platform’s support resources.

Submit a QU IT Help Desk ticket.
E-mail the QU IT Help Desk.
Call the QU IT Help Desk: 203-582-HELP (4357).
Visit one of the QU IT Help Desk locations.
Canvas: Access 24/7/365 Help

Additional Student Resources

Page
Calendar: Add Canvas Calendar Feed to Outlook
Discussions: Student Experience in Canvas Discussions (Video)
Gradebook: Student View of the Canvas Gradebook (Video)
Help: Canvas Basics Guide from Instructure
Help: Canvas Help and Training (All Students)
Help: Student Guides from Instructure
Help: Where are my courses? (All Students)
Join the Canvas Community
LTI: McGraw Hill Connect Resources for Students
Migration: How was Canvas chosen? (For All Audiences)
Migration: I have courses in Canvas, but don’t know how to access them. Where do I go? (For Students)
Migration: Where can I access help and training for Canvas? (For All Audiences)
Migration: Why was Canvas chosen? (For All Audiences)
Migration: Will assignments, quizzes, other, I submitted in past Blackboard courses, be available in Canvas? (For Students)
Migration: Will I have courses in both Blackboard and Canvas at the same time? (For Students)
Navigation: Accessing Canvas (Students)
Navigation: Can I rename a course on my Canvas Dashboard?
YuJa Panorama: Accessing Alternative File Formats in YuJa Panorama
YuJa Panorama: Getting Started with YuJa Panorama for Students in Canvas
YuJa Panorama: Overview of the YuJa Panorama Immersive Reader for Alternative Formats