This page is for students and lists all available help resources for Canvas.
Are you a faculty or staff member? Visit the Canvas help page for faculty and staff →
How do I get 24x7x365 help and support in Canvas?
Students can connect with Canvas Support through chat or phone, 24/7/365, via the Help button on the Canvas global navigation bar.
Beginning July 27, Instructure’s AI-powered “Panda Bot” will be available in the Help menu of Canvas. Panda Bot will provide you with instant resolutions for common, everyday questions, routing you to a live Canvas Support representative when needed. Per Instructure, the data from interactions with the bot is isolated within our Quinnipiac environment, and is never used to train public or external AI models.
At the end of your session using Panda Bot, you will be prompted to provide any feedback on your experience.
How do I access training for Canvas?
Check out the Student Getting Started Resources page on the Instructure Community site to get started with Canvas! As we migrate to Canvas, QILT is encouraging all instructors to take a moment to review their course in Canvas with students, ensuring they know how to navigate the new environment, where to find key resources, and how to engage with course activities and assignments.
Student technical support issues should be resolved by QU IT, either through their expertise or by utilizing the platform’s support resources. Submit a QU IT Help Desk ticket, call 203-582-HELP (4357), or visit one of the QU IT Help Desk locations. Remember, for Canvas, you can access help 24/7/365.
Additional Student Resources
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