Joel VannerThis page is for students and lists all available help resources for Canvas.
Are you a faculty or staff member? Visit the Canvas help page for faculty and staff →
How do I get help in Canvas?
Students can connect with Canvas Support through chat or phone, 24/7/365, via the Help button on the Canvas global navigation bar.
Student Help Menu
The Help menu has the options shown below, including the support phone number at the top and the “Chat with Canvas Support” link under “Other Resources.”
Student technical support issues should be resolved by the IT Help Desk, either through their expertise or by utilizing the platform’s support resources.
- Canvas: To get help with Canvas, select the "Help" button located at the bottom of the dark blue Global Navigation bar. There, you can access the 24/7 phone, chat, or e-mail support options.
- E-mail: View e-mail support resources
- Microsoft Office 365: View Microsoft Office 365 support resources
- YuJa (video platform): View YuJa support resources or contact YuJa support
- Zoom (video conferencing): View Zoom support resources or contact QU IT
- VoiceThread: View VoiceThread support resources or contact VoiceThread support
Something else or still need help?
- Visit the QU IT MyQ page.
- Submit a QU IT Help Desk ticket.
- E-mail the QU IT Help Desk.
- Call the QU IT Help Desk: 203-582-HELP (4357).
- Visit one of the QU IT Help Desk locations.
Help in the Quinnipiac Canvas Course Template
If your instructor uses the Quinnipiac Canvas Course Template, there is a Canvas Resources for Students page in the “Getting Started” module. If you don’t see the page, ask your instructor if they can provide it to you.
There are also callouts in assignments, discussions, and quizzes that have a link to find help.
How do I access training for Canvas?
Check out the Student Getting Started Resources page on the Instructure Community site, to get started with Canvas! As we migrate to Canvas, QILT is encouraging all instructors to take a moment to review their course in Canvas with students, ensuring they know how to navigate the new environment, where to find key resources, and how to engage with course activities and assignments.
Additional Resources
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