This page is for students and lists all available help resources for Canvas.
Are you a faculty or staff member? Visit the Canvas help page for faculty and staff →
- How do I get help in Canvas?
- Student Help Menu
- Help in the Quinnipiac Canvas Course Template
- How do I access training for Canvas?
- Additional Student Resources
How do I get help in Canvas?
Students can connect with Canvas Support through chat or phone, 24/7/365, via the Help button on the Canvas global navigation bar.
Student Help Menu
The Help menu has the options shown below, including the support phone number at the top and the “Chat with Canvas Support” link under “Other Resources.”
Help in the Quinnipiac Canvas Course Template
If your instructor uses the Quinnipiac Canvas Course Template, there is a Canvas Resources for Students page in the “Getting Started” module. If you don’t see the page, ask your instructor if they can provide it to you.
There are also callouts in assignments, discussions, and quizzes that have a link to find help.
How do I access training for Canvas?
Check out the Student Getting Started Resources page on the Instructure Community site, to get started with Canvas! As we migrate to Canvas, QILT is encouraging all instructors to take a moment to review their course in Canvas with students, ensuring they know how to navigate the new environment, where to find key resources, and how to engage with course activities and assignments.
Student technical support issues should be resolved by QU IT, either through their expertise or by utilizing the platform’s support resources.
- Submit a QU IT Help Desk ticket.
- E-mail the QU IT Help Desk.
- Call the QU IT Help Desk: 203-582-HELP (4357).
- Visit one of the QU IT Help Desk locations.
- Canvas: Access 24/7/365 Help
Additional Student Resources
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